Privacy Policy — GidOman Tours

1. Company Information

GidOman Tours is a tourism brand operated by Ilyas Alshibani For Trading, a company registered in the Sultanate of Oman.

Registered Company Name: Ilyas Alshibani For Trading

Trading Name: GidOman Tours

Commercial Registration (CR) Number: 1335239

Registered Business Address: 3rd Floor, Office 54, Qurum Gardens Building, Block C, Way 2237, Muscat 112, Sultanate of Oman

Website:https://gidoman.tours

Email:info@omangid.com

Phone / WhatsApp:+968 9442 9577

Throughout this Privacy Policy, the terms “GidOman,” “Company,” “we,” “us,” and “our” refer to the tourism service provider identified above.

The Company determines the purposes and methods of processing personal data in connection with its own operations, except where independent service providers process information under their own responsibilities.

2. Personal Data We Collect

Depending on the nature of your inquiry, booking, or use of our website, we may collect the following categories of personal data.

2.1. Contact Information

• First and last name.
• Email address.
• Telephone number.
• WhatsApp number or details of another communication channel.
• Country of residence, where necessary to provide a service.

2.2. Booking Information

• Name of the selected excursion or travel package.
• Travel dates.
• Number of participants.
• Children’s ages, where required for arranging a service.
• Hotel name or meeting location.
• Travel itinerary and activity preferences.
• Additional customer requests.
• Booking and inquiry history.

2.3. Documents and Additional Information

Certain tourism services may require additional information, such as passport details or other documents necessary to arrange a specific service.

We request such information only where reasonably necessary and where an appropriate legal basis exists.

If mobility limitations, health-related information, or other sensitive details must be considered for the safe organization of an excursion, we process such information only where an appropriate legal basis exists and in compliance with applicable special legal requirements.

2.4. Payment Information

When arranging and paying for tourism services, we may process booking prices, payment amounts, payment status, payment methods, and information necessary to confirm financial transactions.

Where third-party payment systems are used, payment card information may be processed directly by the relevant payment provider.

We do not request payment card details beyond what is necessary to lawfully arrange a payment.

2.5. Technical Information

When you visit our website, certain technical information may be processed automatically, including:

• IP address.
• Browser and device type.
• Operating system.
• Date and time of access.
• Pages visited.
• Referral source.
• Technical information required for website security and functionality.

The information collected depends on the technical and analytical tools actually used on the website.

3. Purposes and Legal Bases for Processing

We process personal data for the following purposes:

• Handling booking inquiries.
• Preparing customized travel quotations.
• Confirming and organizing excursions.
• Arranging accommodation, transportation, and additional activities.
• Communicating with guests before, during, and after their trip.
• Coordinating transfers and meetings with tour guides.
• Processing payments and refunds.
• Providing customer support.
• Handling complaints and inquiries.
• Supporting guest safety.
• Complying with applicable legal obligations.
• Protecting the website against fraud, spam, and misuse.
• Improving service quality and website functionality where an appropriate legal basis exists.

Depending on the circumstances, processing may be based on your consent, the need to perform a contract or take pre-contractual steps at your request, compliance with legal obligations, or another basis permitted by applicable law.

Where consent is legally required, we request it before carrying out the relevant processing.

Providing certain information may be necessary to arrange a booking. If a customer declines to provide information required to deliver a service, we may be unable to confirm or fulfill the booking.

4. Tour Bookings and Travel Services

When you book an excursion or travel package, GidOman uses the information you provide to arrange and deliver the agreed services.

This may include:

• Checking availability of your selected excursion.
• Preparing and sending booking confirmations.
• Assigning a guide or driver.
• Arranging transportation.
• Booking hotels and desert camps.
• Organizing boat trips and other activities.
• Providing departure times and meeting-point information.
• Communicating operational changes to itineraries or schedules.

We use personal data only to the extent necessary for the relevant purpose or for another lawful purpose of which the customer has been appropriately informed.

Payment, cancellation, and refund conditions are governed by our separate Terms & Conditions.

5. Communication Through WhatsApp, Email, and Other Channels

Customers may contact GidOman through WhatsApp, email, telephone, website forms, and other official communication channels.

During these communications, we may process:

• The sender’s name and contact information.
• Message content.
• Information about requested travel services.
• Documents and files voluntarily provided by the customer.
• Communication history necessary to manage bookings.

This information is used to respond to inquiries, prepare quotations, confirm reservations, organize travel arrangements, and provide customer support.

WhatsApp and other third-party communication services may process information according to their own terms of service and privacy policies.

Customer contact information is used for marketing communications only where an appropriate legal basis exists, including consent where required.

Customers may opt out of marketing messages by contacting us using the details provided in this Privacy Policy.

6. Sharing Personal Data With Tourism Service Providers

To organize travel experiences, GidOman may share necessary personal information with third-party service providers.

These providers may include:

• Tour guides and drivers.
• Hotels and desert camps.
• Transportation companies.
• Marine excursion operators.
• Activity organizers.
• Excursion and entertainment providers.
• Payment service providers.
• Technical service providers and booking platforms.

We aim to limit data sharing to information necessary to provide the relevant service.

Such sharing takes place where a lawful basis exists and in accordance with applicable personal data protection requirements.

Some independent service providers may determine their own purposes and methods of processing personal data in connection with their legal responsibilities.

Personal data may also be disclosed to competent government authorities where required by applicable law or a lawful request from an authorized authority.

We do not sell customers’ personal data to third parties.

7. Cookies, Analytics, and Third-Party Services

7.1. Use of Cookies

Our website may use cookies and similar technologies to support its functionality, remember user preferences, protect the website, and analyze website usage.

Cookies are small files that may be stored on your device when visiting a website.

Depending on the website’s configuration, the following categories may be used:

• Essential Cookies: Support core website functionality and security.
• Functional Cookies: Help remember user preferences.
• Analytics Cookies: Help analyze website traffic and improve performance.
• Advertising Cookies: May be used to measure advertising effectiveness and personalize advertising where relevant tools are installed and their use is permitted.

Non-essential cookies and similar technologies are used where an appropriate legal basis exists and, when required, after obtaining user consent.

7.2. Managing Cookies

You can manage cookies through your browser settings.

Disabling certain cookies may affect the functionality of some website features.

If the website provides a cookie consent management system, you may update your preferences through the relevant settings.

7.3. Analytics and Advertising Tools

Third-party analytics and advertising tools may be used to analyze website performance and evaluate advertising campaigns.

Where such tools are used, data processing is carried out in accordance with applicable legal requirements and the relevant providers’ terms.

The specific services, cookie categories, retention periods, and available consent settings depend on the website’s actual configuration.

7.4. Embedded Content

Our website may include embedded content from third-party websites, such as videos, maps, images, and other materials.

Embedded content may function in the same way as if you had visited the third-party website directly.

These websites may collect technical information, use cookies, and process information about your interactions with embedded content according to their own privacy policies.

8. Photography and Video During Excursions

During certain excursions, GidOman staff and representatives may take photographs and videos of tourist destinations, activities, and travel experiences.

Such materials may be used to document tourism activities, prepare travel-related content, and promote the Company’s services.

Photographs or videos that identify an individual guest will be used for advertising or marketing purposes only where an appropriate legal basis exists, including consent where required by applicable law.

Guests may inform their guide or a Company representative in advance if they do not wish to be photographed or filmed for promotional purposes.

Where processing is based on consent, the guest may withdraw that consent in accordance with applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal, unless otherwise provided by applicable law.

9. Personal Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, unless longer retention is required or permitted by applicable law.

Retention periods depend on the type of information and the purpose of processing.

• Booking Records: Retained for the period necessary to provide tourism services, manage follow-up customer support, and comply with applicable legal obligations.
• Financial Records: Retained for periods required under applicable accounting, tax, and other legal requirements.
• Customer Communications: Retained as necessary to manage inquiries, support bookings, and resolve potential disputes.
• Marketing Information: Processed until the relevant lawful basis no longer applies or another legally recognized reason requires processing to cease.
• Technical Data: Retained according to the purpose of the relevant systems, security settings, and applicable requirements.

When the applicable retention period ends, personal data is deleted, anonymized, or otherwise handled in accordance with applicable law.

10. Personal Data Security

GidOman takes reasonable organizational and technical measures to protect personal data against unauthorized access, misuse, alteration, loss, and disclosure.

Such measures may include:

• Restricting access to personal information.
• Providing access only to employees and service providers who need the information for their assigned responsibilities.
• Using account security measures.
• Using secure communication channels where available.
• Maintaining and updating technical systems.
• Controlling access to documents and booking information.
• Taking measures to prevent unauthorized disclosure.

Despite these measures, no information transmission or storage system can guarantee absolute security.

Where a personal data security incident is identified, the Company takes appropriate action based on the nature of the incident and applicable legal requirements.

11. International Transfers of Personal Data

When arranging tourism services and using international technology platforms, personal data may be transferred to or processed in countries outside the Sultanate of Oman.

Such processing may involve international booking systems, payment services, communication platforms, cloud technologies, and other service providers.

International transfers of personal data take place where an appropriate legal basis exists and in compliance with applicable Omani personal data protection requirements.

Where necessary, the Company implements appropriate safeguards and complies with legal requirements governing international data transfers.

12. Your Personal Data Rights

Subject to applicable law, individuals may have the following rights regarding their personal data:

• To receive information about how their personal data is processed.
• To request access to their personal data.
• To request correction of inaccurate or incomplete information.
• To request updates to their personal data.
• To request deletion of personal data in circumstances provided by law.
• To request restriction or cessation of certain processing activities where legally applicable.
• To withdraw consent where processing is based on consent.
• To object to certain processing activities where permitted by law.
• To exercise other rights provided under applicable legislation.

To exercise your rights, please contact us at:

info@omangid.com

To protect personal information, we may request verification of your identity before responding to a request where necessary and legally permitted.

Requests are handled in accordance with applicable legal requirements and deadlines.

Some information may need to be retained to comply with legal obligations, protect legal rights, or fulfill other purposes permitted by law.

Individuals may also contact the competent personal data protection authorities in accordance with the laws of the Sultanate of Oman.

13. Changes to This Privacy Policy

GidOman may update this Privacy Policy periodically to reflect changes in legislation, services, technologies, or internal personal data processing procedures.

The current version will be published on our official website:

https://gidoman.tours

Where changes require separate notification or additional consent, the Company will comply with the relevant legal requirements.

We recommend reviewing this page periodically for updated information.

14. Contact Information

If you have any questions about this Privacy Policy, the processing of your personal data, or the exercise of your rights, please contact us.